Specific set times have yet to be confirmed, but music typically starts between 6:30 PM – 7:30 PM. Please note for folks arriving on the first day of music – we advise all guests to factor in at least 1.5 hours (with the potential of up to 3-4 hours) to get from Cancún International, through Customs, on the shuttle, and checked in to the resort!
Show access is only sold as part of our all-inclusive resort packages. There are no plans to sell tickets without resort accommodations.
The venue is general admission. There is no assigned seating in the venue however we do have ample seating in the food and beverage areas as well as other seating options around the venue. Lounging in the sand is also always a good option!
There are no specific dress guidelines for the resorts or concert venue in general. That being said, different restaurants at each resort may have their own dress codes. Shirts and footwear are required at all the restaurants and buffets at the Moon Palace Cancun. Le Chateau requires slacks and closed toe shoes.
There will be no shortage of exciting activities to enjoy at the resort, as well as out and about in the local area. We will be announcing off-site Adventures and on-site resort activities in the near future – please stay tuned to our website for more details!